Refund & Returns Policy – MyPariz.com
Effective Date: September 22, 2025
At MyPariz.com, we want every customer to feel completely confident and satisfied with their purchase. This Refund & Returns Policy is designed to be transparent and fair, ensuring that you receive high-quality household appliances and accessories and outstanding service every time you shop with us at https://mypariz.com.
1. Scope of the Policy
This Refund & Returns Policy applies to all household appliances and accessories purchased directly from MyPariz.com, whether through our website, by phone, or at our location at 123 XYZ Street, District A, Province B.
Contact Information:
📍 Address: 123 XYZ Street, District A, Province B
📞 Phone: 0977 135 872
📧 Email: datnguyentien2412@gmail.com
🌐 Website: https://mypariz.com
2. Eligibility for Returns
You may return your product for a refund or exchange if it meets the following conditions:
The item is returned within 7 days of delivery.
The product is in its original condition, unused, unaltered, and with all tags, packaging, manuals, and accessories intact.
Proof of purchase (order confirmation, receipt, or invoice) is provided.
Non-Returnable Items:
Items showing signs of use, misuse, or damage after delivery.
Custom, special-order, or clearance items marked “Final Sale.”
Products without original packaging, accessories, or proof of purchase.
3. Refund Options
If your return meets the eligibility criteria, you may choose between:
Full refund to your original payment method.
Exchange for a different product of equal or lesser value.
Store credit to use on future purchases.
Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
4. Return Process
Step 1 – Contact Us
Email datnguyentien2412@gmail.com or call 0977 135 872 with your order number, reason for return, and photos of the item if it arrived damaged or defective.
Step 2 – Receive Return Authorization
Our customer care team will verify your request and issue a Return Authorization (RA) number along with instructions on where to ship your item.
Step 3 – Ship the Item
Pack the product securely in its original packaging with all accessories. Use a tracked and insured shipping service; MyPariz.com is not responsible for items lost or damaged in transit back to us.
Step 4 – Inspection and Refund
Once received, we will inspect the item and process your refund or exchange within the stated timeframe.
5. Shipping Costs
If the return is due to a manufacturing defect, wrong item sent, or shipping damage, MyPariz.com will cover all return shipping costs.
If the return is for any other reason (such as change of mind), the customer is responsible for return shipping costs.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund at no extra cost to you.
7. Customer Responsibilities
Follow the return instructions carefully and package the item securely.
Ensure that the product reaches us in the same condition in which it was delivered to you.
8. Contact Us
For questions about this Refund & Returns Policy or to initiate a return:
📍 Address: 123 XYZ Street, District A, Province B
📞 Phone: 0977 135 872
📧 Email: datnguyentien2412@gmail.com
🌐 Website: https://mypariz.com
9. Consent
By purchasing from MyPariz.com, you agree to the terms of this Refund & Returns Policy.